Free shipping on all products in the lower 48 states.
Order Confirmation: Immediately after placing an order online, you will receive an email confirming the details of your order. Should the item purchased be unavailable, not in stock or have a longer than usual lead time, a member of our team will reach out via phone or e-mail to find a probable solution.
Order Shipment & Tracking: Greendrakon.com ships out orders Monday through Friday , up until 2pm. No orders will be shipped out on Saturdays, Sundays, National and Federal Holidays. Orders placed on our site usually ship 1 - 3 business days. If an item is temporarily out of stock and cannot be shipped in 2 to 4 business days you will be notified.
Please make sure that all shipping information is correct. If address does not match or package is undelivered and the package (s) are returned to Green Drakon or to the shipping Fulfillment Warehouses. The return shipping cost will be applied and deducted out of the processed return refund.
A tracking number will be emailed as soon as your order has been fulfilled and dispatched to the appropriate carrier .
Delivery updates and any delays will be communicated via email but you can also track your order with the tracking number.
If you did not receive tracking information from us within a reasonable amount of time from the date of your order, feel free to follow up with us by contacting us.
Shipment Inspection: All items purchased on Green Drakon are inspected for quality and accuracy prior to shipment. If your item(s) arrived damaged, defective or the wrong item was shipped, make sure it is noted on the carrier ’ s delivery record in order for the damage claim to be filed. Please take and send photos to firstname.lastname@example.org where we will review and file a claim for it. Keep the merchandise in the original box and packaging it arrived in please email our sales team at email@example.com to obtain an RMA number . No returns of any type will be accepted without an RMA number . The package must be received within 10 business days of the RMA issued date. All items must be returned in “ as new ” condition in the original packaging. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges.