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Return Policy

Return Policy

All items purchased on this site are subject to the following return policy
Some product ( example: rosin presses) come with manufactor warranty that activates upon delivery.  These products do have " All Sales Final "  posted at the bottom of the page. Sales are final as posted.

Please read and review all Owner's Manuals and safety guidelines prior to assembling, operating or using equipment.  Green Drakon take no liability or responsibility for any damages caused to or by any of the products due to inadequate or illegal use or assembly.
All items are inspected for quality and accuracy prior to being shipped out.   If merchandise arrives damaged make sure it is noted on the carrier’s delivery record in order for a damage claim to be filed. Save the merchandise AND the original box and packing it arrived in. Notify Green Drakon immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify Green Drakon within the first 7 days of receipt, our regular return policy will override any claim of damage.
If the product you ordered is damaged, defective or the wrong item was shipped, please call 360.358.3232 to obtain an RMA number. No returns of any type will be accepted without an RMA number. All items must be returned in “as new” condition in the original packaging. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges. You will need the following information to authorize your return: 
    Customer Name 
    Invoice Number/Order Number 
    Item Number(s)     
    Reason for return 
Return the entire package(s) to:
Green Drakon 
Attn: Returns Department (RMA #________ ) 
2265 SW Pine RD  
Port Orchard Wa, 98367
If you refuse, return, or exchange your order, a 20% re-stocking fee will be assessed along with all shipping charges.
Credits will be issued within 7 business days of receipt of your return. All refunds for credit will be issued to the credit card account or paypal account that appears on the original order. Shipping and handling fees are nonrefundable. The package must be received within 14 business days of the RMA issued date.
If your order is returned (partially or in full) after having received Free Shipping due to the Green Drakon promotion  you will be charged the original shipping amount plus any return shipping fees if applicable.

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