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Return Policy

Return Policy

All items purchased on this site are subject to the following return policy
 
All items are inspected for quality and accuracy when they leave.  If merchandise arrives damaged make sure it is noted on the carrier’s delivery record in order for a damage claim to be filed. Save the merchandise AND the original box and packing it arrived in. Notify Green Drakon immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify Green Drakon within the first 7 days of receipt, our regular return policy will override any claim of damage.
 
If the product you ordered is damaged, defective or the wrong item was shipped, please call to obtain an RMA number. No returns of any type will be accepted without an RMA number. All items must be returned in “as new” condition in the original packaging. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges. You will need the following information to authorize your return: 
 
    Customer Name 
    Invoice Number/Order Number 
    Item Number(s)     
    Quantity    
    Reason for return 
 
Return the entire package(s) to:
 
Green Drakon 
 
Attn: Returns Department (RMA #________ ) 
 
2265 SW Pine RD  
 
Por Orchard, Wa., 98367
 
If you refuse, return, or exchange your order, a 25% re-stocking fee will be assessed along with all shipping charges.
 
Credits will be issued within 7 business days of receipt of your return. All refunds for credit will be issued to the credit card account or paypal account that appears on the original order. Shipping and handling fees are nonrefundable. The package must be received within 15 business days of the RMA issued date.
 
If your order is returned (partially or in full) after having received Free Shipping due to the Green Drakon promotion  you will be charged the original shipping amount plus any return shipping fees if applicable.

 
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